Frequently Asked Questions
For questions about orders, shipping, or returns, please click here.
Products
Our candles are hand poured in small batches in Louisville, Kentucky!
We do not have a preview option for you just yet, though it's in the works! BUT, we know it's a leap to purchase something you've never smelled, and we want you to be more than satisfied with your order. To that end, we offer free exchanges for all orders as long as the candle has not been lit and is still in sellable condition.
1. TRIM: Your candle will arrive trimmed to the appropriate height for your initial burn. Before each subsequent burn, trim the wick to 1/4” to ensure a clean, smoke-free burn.
2. BURN: To prevent tunneling or uneven burns, allow the entire surface of wax to melt to the edges of the vessel every time you burn the candle. Always keep an eye on your candle while lit, and always burn on a heat resistance surface.
3. RECYCLE: When 1/4” of wax remains, it’s time to recycle your vessel. Set it in the freezer; when frozen, the remaining wax should easily pop out. For more information on our recycling program, please click here.
Our goal is to provide a luxury experience that fills your space with scents you can feel good about enjoying. To achieve that, we source all ingredients, packaging components, etc. from brands whose values match ours. For specific information, including a list of NEVERS, please click here.
Please upcycle or recycle! Click here to learn more about our recycling program.
Wholesale and Custom Inquiries
We'd love to see PDCo products in your store! For more information on setting up a wholesale account, please email hello@properdesignco.com or place an order via Faire!
First off, thanks for thinking of PDCo for the occasion! We love that you're interested in sharing the PROPER experience with others.
Please send a message to hello@properdesignco.com with more details and we'll be in touch to discuss!
In short, yes - but we'll need more information! If you're interested in collaborating on a custom order, please send some details to hello@properdesignco.com.
Miscellaneous
Please email hello@properdesignco.com to chat!