products
WHERE ARE YOUR CANDLES MADE?
Our candles are hand poured in small batches in Louisville, Kentucky!
HOW CAN I SMELL YOUR CANDLES BEFORE PURCHASING?
We do not have a scratch-n-sniff option for you just yet, but we recommend going to a major retailer like Nordstrom or Bloomingdales to get your preview sniff. We do offer free exchanges for all orders as long as the candle has not been lit and is still in sellable condition.
WHAT DO YOU USE / REFUSE TO USE IN YOUR CANDLES, PACKAGING, ETC.?
Our goal is to provide a luxury experience that fills your space with scents you can feel good about enjoying. To achieve that, we source all ingredients, packaging components, etc. from brands whose values match ours. For specific information, including a list of NEVERS, please click here.
HOW DO I CARE FOR MY CANDLE?
1. TRIM: Your candle will arrive trimmed to the appropriate height for your initial burn. Before each subsequent burn, trim the wick to 1/4” to ensure a clean, smoke-free burn.
2. BURN: To prevent tunneling or uneven burns, allow the entire surface of wax to melt to the edges of the vessel every time you burn the candle. Always keep an eye on your candle while lit, and always burn on a heat resistance surface.
3. RECYCLE: When 1/4” of wax remains, it’s time to recycle your vessel. Set it in the freezer; when frozen, the remaining wax should easily pop out. For more information on our recycling program, please click here.
WHAT SHOULD I DO WITH MY EMPTY GLASS VESSEL?
Please upcycle or recycle!
Once cleaned,
sales
HOW CAN I SET UP A WHOLESALE ACCOUNT?
We'd love to see PDCo products in your store! For more information on setting up a wholesale account, please email wholesale@properdesignco.com, click here to register for an account, or place an order via Faire!
CAN I PLACE A LARGE QUANTITY ORDER FOR A SPECIAL EVENT OR CORPORATE GIFTING OPPORTUNITY?
First off, thanks for thinking of PDCo for the occasion! We love that you're interested in sharing the PROPER experience with others.
Please send a message to hello@properdesignco.com with more details and we'll be in touch to discuss!
DO YOU DO CUSTOM ORDERS OR BRAND COLLABORATIONS?
In short -- yes, but we'll need more information! If you're interested in collaborating on a custom order, please send some details to hello@properdesignco.com.
etc...
WHO SHOULD I CONTACT FOR PRESS OR MEDIA OPPORTUNITIES?
Please email hello@properdesignco.com to chat!