shipping
WHERE DO YOU SHIP?
Currently, we ship to the United States, including Hawaii and Alaska and APO/FPO addresses. We're working on taking PDCo international - send us an email or tag us on social @properdesignco to tell us where you'd like to see us!
WHEN WILL MY ORDER SHIP?
Due to the hand-poured nature of our candles, please allow 2-5 business days for order processing. Once your package ships you’ll receive notice by email with a tracking number. Please make sure to check your spam folders for any emails from support@properdesignco.com.
WHERE IS MY PACKAGE?
Once your order has shipped, you will receive an email with tracking information. If more than a week has passed since you placed your order, please check your “spam” folder for emails from support@properdesignco.com.
CAN I CHANGE THE SHIPPING ADDRESS ON AN EXISTING ORDER?
If you need to make a change to the shipping address on an existing order, please send a message to support@properdesignco.com as soon as possible with your order number and the correct address.
If your order has already shipped, you will need to contact the carrier to change the address.
CAN I CANCEL MY ORDER?
If you need to cancel an existing order that has not yet been shipped, please email support@properdesignco.com as soon as possible.
If your order has already shipped, it is too late to cancel. Check our refund policy for more information on returning items you don't want to keep.
returns
WHAT IS YOUR RETURN POLICY?
We want you to love your candles & get joy from them every day. If you're unsatisfied for any reason, unlit, unused, undamaged candles can be returned within 14 days of receipt. Please email support@properdesignco.com to begin the return process.
Once your return has been received and processed, your bank should return funds to you in 3-5 days. Shipping costs are nonrefundable.
I DON'T LIKE THE SCENT I ORDERED. CAN I EXCHANGE IT?
Yes! We never want you to feel stuck with something you don't absolutely love, and we totally get that you're committing to purchasing something without the ability to smell it.
If you end up with a candle that doesn't suit, we will arrange for pickup of the candle and happily exchange it for a different scent or refund you your money. Email support@properdesignco.com to start the process.
WHAT IF MY ORDER ARRIVES DAMAGED?
If your package sustained damage in transit, please take a photo of the damage to the box and the product and email it (with your order number) to support@properdesignco.com. We will arrange for pickup of the damaged item and send a replacement.
HELP! I RECEIVED THE WRONG ITEM.
We do our best to ensure this doesn't happen, but on occasion, mistakes are made during the fulfillment process. We're so sorry! Please email support@properdesignco.com ad we'll get the right items on the way to you ASAP!
CAN I RETURN SOMETHING I BOUGHT IN PERSON?
We do not currently operate any retail locations and thus cannot accept returns for purchases made outside of our online store. Please contact the store where you purchased your candle(s) to discuss with them directly.
If you purchased from one of our retail partners and it is defective, please email support@properdesignco.com for further assistance.